Service Changes Beginning August 2023
As of August 1st, 2023, Chase Street Accessories & Engraving will be implementing several changes to our operations to better serve our loyal customers in the community. The Chase Street team is proud to announce we're receiving a grant from the Backing Small Businesses program from Main Street America, and we’re taking advantage of the slower summer months to make the best use of this opportunity for improvement and growth. This process triggers two changes to the services we offer:
- Hours shift to appointment-based only
- We will no longer decorate customer-provided items (with some exceptions)
This August, Chase Street A&E will shift to in-person and remote appointment-based hours that can be booked online to enable upgrades to our showroom, consultation space, and production workshop. We will also spend this time reviewing our business processes and updating our inventory tracking. This will allow us to streamline our operations, provide improved consultation and design services, and elevate our offerings while remaining cost effective for our core client base.
This change aims to ensure that we can dedicate the necessary time and attention to every customer, offering an individualized and tailored experience. By scheduling appointments, we will have the opportunity to truly understand your needs, provide expert advice, and create unique solutions that exceed your expectations. Appointment-only service allows us to prioritize quality over quantity, ensuring that we can devote our undivided attention to each project. Whether you're seeking custom awards, promotional products, branded merchandise, custom apparel, or creative consultation services, this new approach will improve our ability to prioritize detailed discussions of your options and provide accurate timelines for completion.
Discontinuing “BYO” Services
As part of our business plan refocusing efforts, we have carefully evaluated our services and made the decision to discontinue accepting customer items for decoration, with limited exceptions for large-quantity orders. While this may come as a surprise to some, the shift will dramatically reduce setup costs and ensure each design or layout fits the associated material perfectly.
All customer items currently in the production queue will remain on-track for completion. Please reach out to email@example.com if you have any questions or concerns about planned or existing orders, and we’ll ensure we either accommodate your needs or recommend an alternate service.
Enhanced Customer Experience
The transition to an appointment-only model and focus on in-house products represents our commitment to delivering the highest level of customer satisfaction. We understand that your time is valuable, and this shift guarantees improved timelines, decreased costs, and that our team of skilled professionals will be available exclusively for you.
Additionally, the renovations taking place during August will result in an improved and refreshed environment. These enhancements will include a more comfortable and interactive consultation space, streamlined production and shipping areas, and increased visibility of available inventory and samples. We will optimize the layout to facilitate collaboration and creativity. We are confident that these upgrades will enhance our services and provide a more responsive experience for everyone who walks through our doors.